Support
We're a small team and we read everything. Here's how to get unstuck.
Contact us
Email support@questkins.com and we'll get back to you within 1–2 business days. Signed-in parents can also use Send Feedback inside the app — it reaches the same humans.
My child can't sign in
Children sign in with the username a parent chose (like rocket_fox) — not an email address. Parents can reset a child's password any time: sign in, open Kids, choose the child, then Set Password. Even simpler on a shared device: use Kid Mode (Kids → Kid Mode) to hand them the app with no login at all — your password brings it back to the parent side.
I forgot my parent password
Use Forgot password? on the sign-in page and we'll email you a reset link.
Managing your subscription
Your plan is managed on this website: sign in and open Plan from the menu. Billing is handled by Stripe, and you can cancel any time — your family keeps Premium through the period you've paid for. We never see or store card numbers.
Deleting your account and data
Parents can permanently delete the whole family — every child account, all learning history, everything — from Settings (bottom of the page), in the app or on the website. Deletion is immediate and cannot be undone. Details on what we store are in our privacy policy.
A word sounds wrong, or content seems off
Tell us! Email the word or screen and your child's age and we'll fix it. Word pronunciations, definitions, and math problems are reviewed continuously, and parent reports jump the queue.